All Systems Operational
DC - Seattle, WA (SEA03) Operational
DC - Ashburn, VA (IAD01) Operational
DC - London, EN (LHR01) Operational
App - Box Panel ? Operational
API - Box Panel ? Operational
App - Support System ? Operational
SoftLayer - Dallas Operational
SoftLayer - London Operational
SoftLayer - Sydney Operational
SoftLayer - Toronto Operational
SoftLayer - San Jose Operational
SoftLayer - Tokyo Operational
SoftLayer - Washington D.C. Operational
SoftLayer - Singapore Operational
SoftLayer - Hong Kong Operational
SoftLayer - Milan Operational
SoftLayer - Mexico City Operational
SoftLayer - Frankfurt Operational
SoftLayer - Amsterdam Operational
SoftLayer - Paris Operational
IBM Cloud Object Storage - Select - EU Cross-Region Operational
IBM Cloud Object Storage - Select - EU Regional Operational
IBM Cloud Object Storage - Select - US Cross-Region Operational
IBM Cloud Object Storage - Select - US Regional Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Wednesday, July 26th between 2:00 AM - 7:00 AM UTC (Tuesday, July 25th 7:00 PM - 11:00 PM PST) we will perform maintenance on our Box Panel Suite platform. Maintenance will include the application of security patches required to address potential vulnerabilities on Box Panel host systems. During this time there will be several brief service disruptions of the Box Panel application, including Box Panel's portal user access, along with the Support ticketing system. As our Box Panel Suite includes current Customer chat and ticketing services, please contact IBM Blue Box Support using (800-613-4305 or 206-538-0248) or email support@bluebox.net during the maintenance window to escalate any issues.
Posted on Jul 14, 20:00 UTC
Past Incidents
Jul 21, 2017

No incidents reported today.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017
Resolved - After further investigations it was determined that the redundant chassis was experiencing issues. At 07-Jul-2017 9:23 UTC the redundant chassis was taken out of service and rebooted. At 9:41 UTC the redundant chassis was determined stable and returned back into service. At this time the incident appears to be over. Network Engineers have opened a case with the hardware vendor for guidance as to root cause and whether further remedial work is required.
Jul 7, 10:47 UTC
Monitoring - The most recent occurrence of networking issues happened from 07-Jul-2017 9:14 UTC to 9:24 UTC. No further issues have been detected since that time. We're awaiting further updates from the datacenter networking staff.
Jul 7, 10:20 UTC
Identified - Our provider in Dallas location is reporting some backend networking issues with one of the routers which is also affecting the services located in Dallas. The networking team is currently working on it on site.
Jul 7, 09:52 UTC
Resolved - After further investigations it was determined that the redundant chassis was experiencing issues. At 07-Jul-2017 9:23 UTC the redundant chassis was taken out of service and rebooted. At 9:41 UTC the redundant chassis was determined stable and returned back into service. At this time the incident appears to be over. Network Engineers have opened a case with the hardware vendor for guidance as to root cause and whether further remedial work is required.
Jul 7, 10:47 UTC
Monitoring - The most recent occurrence of networking issues happened from 07-Jul-2017 9:14 UTC to 9:24 UTC. No further issues have been detected since that time. We're awaiting further updates from the datacenter networking staff.
Jul 7, 10:21 UTC
Identified - Our provider in Dallas location is reporting some backend networking issues with one of the routers which is also affecting the services located in Dallas. The networking team is currently working on it on site.
Jul 7, 09:49 UTC
Update - We're still investigating the BoxPanel and support availability issues. Root cause to be yet determined.
Jul 7, 09:32 UTC
Investigating - We've received alerts about BoxPanel and support systems Intermittently returning "Service unavailable" error. We're currently investigating a root cause of this issue.
Jul 7, 08:40 UTC